Refund and Cancellation

Refund and Cancellation Policy

This Refund and Cancellation Policy governs payments made for IT services and software products offered by RenoSync Private Limited ("RenoSync", "We", "Us", or "Our"). It applies to our IT services and to our products, including EVYatra and IronFlow Gym.

Software Products (SaaS)

Our products, such as EVYatra and IronFlow Gym, are digital Software as a Service (SaaS) platforms. Upon activation, access credentials, resources, and infrastructure are provisioned immediately.

No Refund Policy

All subscription fees, setup fees, implementation charges, onboarding charges, customization charges, and recurring payments for our products are non-refundable once the service has been activated. No refunds shall be provided for:

• Partial usage
• Non-usage
• Change of business plans
• User dissatisfaction after activation
• Failure to use available features
• Account suspension due to policy violations

IT Services and Custom Projects

• Refunds for custom development and IT services follow the terms of the service agreement signed for the project.
• Payments for work already delivered or milestones already completed are not refundable.

Cancellation

Customers may cancel future renewals by submitting a written request to [email protected] before the next billing cycle. Cancellation stops future charges but does not result in a refund of fees already paid.

Exceptions

Refunds may only be considered if:

• A duplicate payment occurred due to a technical error.
• An unauthorized payment is verified by investigation.

Approved refunds, if any, are credited to the original payment method within 7-15 business days.

Contact Us

For billing inquiries, please reach out:

• Company: RenoSync Private Limited
• Email: [email protected]
• Phone: +91-7001 676 765
• Address: AS-43, Srinagar Pally, Benachity, Near 54 Feet Road, Durgapur, West Bengal, India - 713213